Water Customers - Information on Leaks, Billing, and How We can Help

Public Services staff are available to assist customers in maintaining the a steady water service for our customers' needs! Got questions about any information on this website, or other water service matters, please just give us a call at 252-480-4080.

Contact Information & Hours  


 The Public Services Department is located at 107 Town Hall Drive and its hours are 8:00 a.m. - 5:00 p.m.  252-480-4080.

Weekends & Holidays:

 Water Plant Technicians are available for service calls after 5:00 p.m. during the week.  On weekends and holidays, they are available 7:00 a.m. - midnight.  252-480-4090.
2016 Water Utilities Flyer_Page_2
2016 Water Utilities Flyer_Page_1

Useful Forms

Change of Address Form If your billing address is changing, use this form to make updates, which can ensure an easy transition to the new address.

Change of Ownership Form This form should be used when purchasing or selling a home.

Autodraft Form Make water service billing easy through autodrafts to your account.  Just submit this form with a voided check!